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What is a Service?

A Service is an offering type that represents the consulting, implementation, advisory, managed, or professional services your company sells. Services sit alongside Products and Solutions as one of the three offering types in the Octave Library. Where a Product captures features and capabilities, a Service captures deliverables, competencies, and the comparative advantage of how you deliver — the dimensions that actually matter when agents position services-based revenue. Every persona, use case, motion, and qualifying question can attach to a Service exactly like it can to a Product. The downstream library structure is identical; only the offering’s shape differs.

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What a Service contains

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How Services connect to other entities

Services play the same role as Products in the Library graph:
  • Personas — who buys and benefits from the service
  • Use Cases — problems the service addresses
  • Motions — strategies built around the service
  • References — customer success stories
  • Competitors — other firms competing on the same engagement
  • Alternatives — in-house delivery, “do nothing”, manual processes
  • Proof Points — outcome metrics from past engagements
  • Buying Triggers — events that drive service demand

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Managing Services via API

  • GET /api/v2/service/list — list services
  • GET /api/v2/service/get — get a service
  • POST /api/v2/service/create — create a service
  • POST /api/v2/service/generate — AI-generate a service definition from your site or description
  • POST /api/v2/service/update — update a service
  • POST /api/v2/service/delete — delete a service