Update Reference
Update an existing reference
Authorizations
Body
Reference update input
The ID of the reference to update
1"ref_1234"
The name of the reference
"Acme Corporation"
The internal name of the reference
"Acme Corp (Internal)"
A description of the reference
"Leading technology company that achieved 50% growth using our solution"
How the customer operates commercially: revenue model, pricing structure, sales motion, and commercial dynamics.
"SaaS platform with subscription revenue model"
What was broken before they came to us — the pain, what they had tried that didn't work, and what triggered them to look for a better way.
"Manual onboarding bottlenecks were forcing them to cap new-customer growth and tying up CS bandwidth."
What they use us for in practice — which offerings they've adopted, how they've embedded them into their workflows, and the role we now play in their day-to-day operations.
"Uses our API to integrate with their customer onboarding flow"
The decision rationale: alternatives they considered, what made our offering stand out, and the specific factors that tipped them toward us.
"Evaluated three vendors but chose us for the API depth and real-time event streaming the others lacked."
The meaningful change attributable to working with us — qualitative shifts in their business and quantifiable metrics (when available). The 'before vs. after' story told with both narrative and numbers.
[
"Reduced customer onboarding time by 60%",
"Improved customer satisfaction by 25%",
"Cut operational costs by 30%"
]Roles, titles, and personas at the customer who drove and championed the work, and why they cared about this problem.
[
"VP of Customer Success — owned the onboarding KPI and championed the rollout.",
"Head of Engineering — needed an API-first solution that wouldn't bottleneck the dev team."
]Custom fields for additional reference information